Terms of Service for Personal Commissions

If you have a problem with any of these statements, they may be changed if discussed with me prior to paying for your commissioned piece.


0. What’s a Personal Commission?

  • Personal Commission means you’re purchasing a digital artwork custom-made just for you! 

  • You can gift it to a friend, hang it on your office wall, use it as your mousepad, wallpaper, personal profile image and so on.

  • Please remember that, with a Personal Commission, you’re not buying the rights to reproduce the artwork nor to distribute it and make profit out of it (see point 5 further below for more info).

  • If you want to commission me some Commercial artwork, you can write me at [email protected]. I’ll be happy to hear from you, discuss ideas together and answer your questions!


1. General Terms

  • All drawings will include a subtle signature that you may not remove.

  • Prices are subject to change based on demand. 
  • I have the right to reject any order that I do not feel comfortable drawing for any reason.

2. Payment

  • Currency accepted is Euro and can be paid through PayPal.

  • Commissions can be paid either 100% upfront or split 50% upfront and 50% after final approval.

  • Don’t send me any payment before I have agreed to give you a slot and requested you to send me the payment.

3. Process and Delivery

  • I will notify you when I have started working on your commission and you, therefore, lose the rights to a refund (see point 7 further below for more info on refunds)

  • While I’m working on your commission I will make reviews with you to make sure I make it just right for you!

  • The amount of reviews depends on the complexity of the work. It can usually vary from a minimum of 2 to a maximum of 6.

  • During the reviews, you will see work-in-progress and these images will usually include a watermark and be smaller than the finished piece.

  • The time it takes to finish your commission varies 2 weeks – 3 months depending on factors such as health, the complexity of the commissioned piece and other work.

  • If anything comes up that will slow the progress of the initially estimated delivery time I will let you know asap.

  • Once the piece is finished you will receive the full-resolution image along with a web-friendly size. Note that there is no physical product. Printing service is not included in the Personal Commission yet. Depending on where you live I may be able to suggest you where to look for a good deal, though.

4. Revisions

  • A fee will be added if you want something changed on the final drawing – unless, of course, a clear misunderstanding from my side has been made.

  • If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage

5. Copyright / Usage Policy

  • I, Elena Zini (the artist), claim the rights to the produced drawing, not the buyer. Therefore I am allowed to use the copyrighted artwork to:

    • Promote myself with it everywhere.

    • Publish books with it (artbooks, etc.).

    • Display it everywhere to my liking (website, social media, etc.).

    • Post it wherever I want.

  • The buyer is allowed to:

    • Use the commissioned piece for personal use unless agreed otherwise (you can upload it on all your social media profiles and forums, but not use it as a logo for company/personal branding, etc.) Giving credits to the artist is not strictly reqired but it’s much appreciated : D

    • Print the artwork and claim the character(s) as their own, but not the artwork itself.

    • Use the artwork on their Youtube channel and in monetized videos as long as the artwork itself is not the main subject for the earnings and give credits to the artist. 
  • The following is considered copyright infringement:

    • Reproducing/using the copyrighted artwork commercially – means making money off it in any way (merchandising, gadgets, selling prints, pay per download, advertising, logos, publishable material like book covers…).

    • Claiming the artwork as your own.

    • Removing my signature from the artwork.

    • Altering the artwork without my consent.

  • I reserve the full rights to the image and it’s use/distribution unless otherwise agreed upon (rights to the image for your own commercial use may be purchased at any time).

6. Customer Satisfaction

  • I will do my best to make my customers happy!

  • If you have a problem with anything in regards to the commissioned piece please tell me right away so we can find a solution together.

  • I am willing to change some of my terms for you if you ask before I start on your commission. If you, e.g., do not want me to post your art anywhere, we can discuss this.

7. Refund / Cancellation Policy

  • The buyer is not allowed a refund once I started working on the commission.

  • If for any reason I am unable to start your commission you will receive a full refund.

  • If you cancel your order before I started it, you can get a full refund.

  • If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.

  • If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.

If the buyer breaks any of the points stated above they will lose all the beforementioned rights to the artwork commissioned by me, Elena Zini (the artist), and I will have the right to profit further from the commissioned artwork in any way I see fit. If you have a problem with any of these statements, they may be changed if discussed with me prior to paying your commissioned piece.

What do you get?

  • Drafts/thumbnails that you must decide which one I should continue with (depending on the complexity of the commission there might be fewer or more drafts).

  • Sketch and/or final sketches that you must accept before I continue the work.

  • Insight and involvement in color plan (depending on the complexity of the commissioned piece).

  • A sped up video of my lineart/coloring process (only if you purchase a Full body or Illustration Commission).
  • Full-resolution file (at 300 DPI) of final drawing and a smaller version for internet upload. Final file formats are usually PDF and JPG. If you need a specific file format just let me know before I send the final drawing : )